Role: Flight Operations Lead
Location: Long Island, NY
" Handling the all issues within their SLA timelines for Response & Resolution
Keeping the IT Mission Critical Applications availability/ accessibility more than 99.9%
Monitoring backend services to ensure the SOCC functions smoothly
Technical Support to all the Backend Services which serves the needs of Airline SOCC (Systems Operations Command Centre).
Technical Support to the Core Databases
Technical Support to the following Flight Operations functions:
o Aircraft Assignments.
o Movement Control.
o Flight Following.
o Load Planning (Weight & Balance)
o ACARS & TypeB Communication.
o Navigational Data Updates on every month.
o Flight Schedule distribution to external systems.
Technical Support to the following Crew Operations functions:
o Crew Qualification
o Crew Scheduling/ Planning
o Crew Tracking & Crew Pay
o Crew Preferential Bidding
o Crew Trip Trading
o Crew Vacation Bidding
Providing Technical Support to all the Scheduled/ Un-Scheduled outages to the Internal systems, as well as External Interfaces.
Planning with Business & IT stakeholders and Executing the Scheduled/ Un-Scheduled Maintenances with minimal effect to the Airline Operations.
Performing the Scheduled Maintenances in the Off-Peak times to the Services as needed to keep them healthy and running smooth for the Next day Operations load.
Implementations (Installations/ Upgrades) in the following Sabre Applications
Maintaining multiple application environments of Flight Control System Suite for Business needs PRODUCTION, CERTIFICATION, TESTING
Escalating & following up on the Issues with Vendors.
Weekly calls with Vendors in addressing the issues reported in Suite.
Please provide me your updated resume.
All your information will be kept confidential according to EEO guidelines.