IT Technical Support - Hopkinton

  • Hopkinton, MA

Compensation

: $61,450.00 - $92,670.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Accountabilities Installs and supports both hardware and software components for user group Performs preventive maintenance, test and repair of equipment Evaluates system configuration and software to ensure effective use of hardware resources Addresses and resolves hardware, software and customer issues Engages users to determine their potential future business requirements Provides positive customer experience with each customer interactionResponsibilities Responsible for installation and maintenance of routine hardware/software systems and supporting large user groups Supports specific hardware/software applications Assists in selection and evaluation of hardware and software Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives Supports, maintains, and installs local area network server systems Impact is on multiple areas, functions or processes Responsible for multiple applications Works on assignments where judgment and initiative are required in resolving problems and making choices, recommendations, or decisions Regularly exercises discretion and independent judgmentDescription Installs and supports both hardware and software components for user group. Strong working knowledge of Windows 10, MS Outlook, Office 365, Skype for Business, VPN Access, LogMeIn or Remote Desktop Performs preventive maintenance, test and repair of equipment, strong trouble shooting skills for hardware and software For hardware repair, replace hard drives, systems boards, and LCD screens Evaluates system configuration and software to ensure effective use of resources Engages and confers with end users to determine their potential future business software and hardware requirements to achieve business objectives Provides positive customer experience with each customer interaction Responsible for installation and maintenance of routine and moderately complex hardware/software systems while supporting large user groups. Support of mobile devices, software installs and email configuration on mobile devices Installs new and maintains existing hardware / software configuration Assists with maintenance of local area network server systems Applies good knowledge of processes and resources required to perform analytical and technical task on PC systems Must be able to do data backups, OS installs, reimaging, and restoration of data Must Haves 3-5 years?? experience, hardware and software break/fix, Windows10.by Jobble
Associated topics: assistant, desk, edi, excel, information technology support, msword, system support, technical support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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