Loading some great jobs for you...




Title: ITIL Server Engineer

Location: Hopkinton, MA 01748

Duration: 6+ Months

Job id: DTJP00016681

Soft Skills Required: Gets along well with others and team-focused. Mentor junior team members to share best practices. Customer-focused. Exceptional communication skills. Self-motivated. Strong sense of urgency. Willing to work with many cross- functional teams in a complex large global environment. Plus Skills: Scripting knowledge: o Able to generate reports through scripting. o Ability to automate tasks to gain operational efficiencies. ITIL certified. Windows, Linux, and/or VMware certification. Experience: 4+ years in an administration and or support role with Windows and Virtualization. Associate s degree in computer science, systems engineering, or equivalent experience.

General Summary:

  • Works with cross functional IT teams and leads from our server team with the End of Service Life project initiative
  • Provides expertise in hardware support, and server administration of Windows Server, Linux (Red Hat/OEL), and VMware Virtualization platforms.
  • .Flexible schedule- but expected to be most likely M-F later mornings but with the potential to need some flexibility to work nights and weekends.
  • Recognizes recurring problems and proactively works cross-functionally throughout the organization to recommend solutions and process improvements.
  • Works with cross-functional IT groups, vendors, and business units to facilitate and resolve incidents, respond to customer requests, and conduct root cause analysis.

Required Skills:

  • Knowledgeable with maintaining server and storage hardware.
  • Recognizes, troubleshoots and remediates technical server issues within service levels.
  • Participates in root cause analysis of technical incidents and problem management.
  • Participates in process and technical improvements to the IT environments and customer experience.
  • Participates with incident, problem, change, and customer request management within the Windows, Linux, and Virtualization domains.
  • Documents platforms and processes for ongoing operations.
  • Monitors overall performance to proactively identify potential issues and tune appropriately.
  • Investigates and resolves system problems and system performance.
  • Identifies systemic problems within the enterprise and develops/rolls out solutions to drive down instability.
  • Creates automation where appropriate to reduce workloads of the team and for partner teams.
  • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
  • Experience supporting Microsoft technologies in a highly available environment, with knowledge of MS Clustering technologies
  • Knowledgeable with networking and storage concepts.
  • Knowledgeable on cloud technologies, including private, public, and hybrid.
  • Knowledgeable on ITIL process.

Soft Skills Required:

  • Gets along well with others and team-focused.
  • Mentor junior team members to share best practices.
  • Customer-focused.
  • Exceptional communication skills.
  • Self-motivated.
  • Strong sense of urgency.
  • Willing to work with many cross-functional teams in a complex large global environment.

Plus Skills:

  • Scripting knowledge:

o Able to generate reports through scripting.

o Ability to automate tasks to gain operational efficiencies.

  • ITIL certified.
  • Windows, Linux, and/or VMware certification.

Experience:

  • 4+ years in an administration and or support role with Windows and Virtualization.
  • Associate s degree in computer science, systems engineering, or equivalent experience.
- provided by Dice
Associated topics: equipment, infrastructure, maintenance, network, satcom, satellite, server, system engineer, system technician, technician

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Upload your resume now!

Upload your resume

Loading some great jobs for you...