Snr Manager

  • Hopkinton, MA

Employment Type

: Full-Time


: Non-Executive Management

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as aSenior Manager on our team in Hopkinton.

We're proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

  • Analyses and defines business needs and consults in proposing appropriate solutions. Identifies the organization's technological, functional and business strengths, establishes management systems that leverage and capitalize on the knowledge of team members, and finds ways to use that knowledge to maximize opportunities and improve business processes. Formulates and defines scope and objectives based on both end-user needs and a thorough understanding of business needs and business processes. Understands the business implications of solutions, and assists in defining the solutions to support any future business requirements. Identifies best practices throughout the organization and communicates and implements these practices to drive the initiatives.

    Principal Responsibilities:

  • Engagement as Trusted Advisor - Consultancy on planning, awareness and strategy specific to transformation initiatives, channel requests, analytics and reporting requirements
  • Performance Leadership - enable the business to scale while improving key performance indicators. Define long term strategies and operational objectives. Assist with business impact events, customer escalations and timeline roadblocks. Monitor daily progress and status to ensure optimal performance
  • Headcount Council - Provision of heat map to prioritize investment, organize and process HC requests. Provide global strategic direction, requirements of offers and feedback strategic direction through the council. Maintain regular HC outlook views and quarterly headcount overview
  • Communications - Provide regular communication with overview of key SDS HES Ops messaging, such as scorecards, heat maps, attainment, telecoms roadmap and IT updates. Present recommendations, performance and how we are supporting initiatives back to customers and stakeholders
  • Requirements/Skills:

  • Executive Presence
  • Executive Storytelling
  • Analytical Skills
  • Strategic/Political Agility
  • Attention to detail
  • Drive for Results
  • Strategic Influencer
  • Desirable Requirements/Skills:

  • Call Center knowledge
  • Manage in a matrixed Environment
  • Dealing with ambiguity
  • Need to know Tech Support and the players
  • Remote Services knowledge

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.

If you share our passion for data and you're keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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