Quality Process Improvement Lead

  • Hopkinton, MA

Employment Type

: Full-Time


: Information Technology

Introduction to Dell EMC and UDS

Digital transformation starts with data. Customers are prioritizing AI, IoT, and analytics initiatives that depend on massive amounts of unstructured data. In fact, IDC predicts that unstructured data volume will hit 40 Zettabytes in 2020, up from 4.4 Zettabytes in 2013. Storing, managing, and extracting value from this sea of data is creating new challenges and customers are increasingly turning to Dell EMC for solutions. Dell EMC s Unstructured Data Storage (UDS) Product Group is the undisputed industry leader for unstructured data management. Tens of thousands of customers have bet their business on UDS technology including Isilon Scale-Out File Storage and ECS Object Storage. Moreover, Gartner has consistently recognized Dell EMC as the clear Magic Quadrant leader for Distributed File and Object Storage. We are a collective of customer-obsessed, industry-leading visionaries. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. UDS believes that technology is essential for driving human progress, and we re committed to providing technology to transform the way we work and live. In fact, customers are using UDS s solutions to do amazing things like develop breakthrough drugs, protect consumers from fraud, and connect self-driving cars.


Dell EMC is hiring a Process Improvement Lead based in Seattle or Hopkinton to drive Engineering process improvement across the UDS Product Group. We are seeking a leader to help UDS achieve ever higher levels of quality and customer satisfaction. The candidate will have a successful track record of driving business or engineering process improvement efforts. The ideal candidate will also understand software development and contemporary quality practices. The Process Improvement Lead will help foster a culture of continual improvement across Engineering functions, strength best practice sharing with Dell stakeholders and ensure that we continue to deliver the best product experience to our customers. Specifically, the Process Improvement Lead will:

  • Lead the development and maintenance of UDS s Product Quality improvement framework
  • Establish goals/ KPIs used for monitoring quality. Drive a business rhythm focused on tracking progress to goals and correcting for errors.
  • Drive process improvement initiatives; particularly around quality.
  • Research best practices from other Dell EMC business units and the industry
  • Manage internal communications

Relevant Functional or Domain Experience

The ideal candidate will have >=8 years experience working in one or more of the following functions/ domains:

  • Management consulting
  • Quality programs management
  • SW product development/ engineering

Desired Capabilities

The ideal candidate will have proven capabilities in as many of the following areas as possible:

  • Leading structured problem solving (e.g., hypothesis development, issue trees, data analysis)
  • Implementing improvement programs
  • Driving program governance and communications
  • Achieving impact and influence without hierarchical authority
  • Managing virtual teams



Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Associated topics: .net, application architect, backend, c, c#, design pattern, expert, java, matlab, perl

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